Return Policy
At Plushies And More, We Strive To Ensure Your Satisfaction With Every Purchase.
Overview
Plushies & More operates under a dropshipping model, where products are fulfilled and shipped directly by our suppliers. This means our return policy is closely tied to our suppliers' return policies. This page outlines what you can expect regarding returns, refunds, and exchanges.
General Return Conditions:
Eligibility Window: Returns are generally accepted within 15-30 days of delivery. The exact timeframe may vary depending on the specific product and supplier policy.
Product Condition: Items must be returned in their original condition, unused, unwashed, with all tags attached, and in their original packaging. We reserve the right to refuse a return if the product does not meet these criteria.
Proof of Purchase: A valid order number or proof of purchase is required for all returns.
Non-Returnable Items: Certain items, such as personalized items, intimate apparel, perishable goods, digital products, and gift cards, may not be eligible for return. This will be clearly stated on the product page.
Plushies & More-Specific Return Guidelines:
Because Plushies & More acts as a bridge between you and our suppliers, the return process works differently than a traditional store. Here's what to expect:
1. Damaged or Defective Products
- Contact us within 3-7 days of receiving your order with photographic evidence of the damage or defect.
- Plushies & More will work with the supplier to arrange a replacement or full refund.
- If the item is damaged beyond repair, you may not be required to return the damaged item.
2. Wrong Item Received
- Contact us within 3-7 days of receiving your order with photographic evidence showing the wrong item.
- We will work with the supplier to send you the correct item or arrange a full refund.
- Whether you need to return the incorrect item depends on the supplier's policy.
3. Buyer's Remorse/Unwanted Item
- You are responsible for the cost of return shipping.
- A restocking fee (typically 10-25% of the item's value) may apply, depending on the supplier's policy.
- Refunds will be issued after we receive and inspect the returned item. Original shipping costs are non-refundable.
4. Lost Packages
- If your package appears to be lost in transit, please notify us as soon as possible.
- We will investigate the issue with the shipping carrier.
- Based on the investigation, we will either arrange for a replacement or issue a full refund.
Important Notes
Communication is Key: All returns must be authorized by our customer service team. Unauthorized returns may not be accepted or refunded.
Shipping Costs: Unless the return is due to a damaged, defective, or incorrect item, original shipping fees are non-refundable, and the customer is responsible for return shipping costs.
Supplier Discretion: Final decisions regarding returns and refunds ultimately rest with our suppliers via Plushies & More's policies. We will always advocate on your behalf to ensure a fair resolution.
By making a purchase through Plushies & More, you agree to this Return Policy. We appreciate your understanding of the complexities involved in dropshipping and our commitment to working with suppliers to provide you with the best service possible.
If you have any questions or concerns about returns, please don't hesitate to contact our customer service team. We're here to help!